ClearPaw — Veterinary Telehealth & Practice Solutions

1. Introduction

ClearPaw LLC ("ClearPaw," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clearpaw.io or use our veterinary telehealth platform services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect information about you in a variety of ways: Personal Data: When you register for a demo, contact us, or sign up for our services, we collect personally identifiable information such as your name, email address, phone number, and practice name. Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. Practice Data: If you use our platform services, we may collect information about your veterinary practice, including client records, appointment data, and prescription information, solely for the purpose of providing our services.

3. How We Use Your Information

We use the information we collect to: • Provide, operate, and maintain our services • Process demo requests and respond to inquiries • Send transactional and promotional communications (with your consent) • Improve and personalize your experience • Analyze usage patterns to improve our platform • Comply with legal obligations • Protect against fraudulent or illegal activity

4. HIPAA Compliance

ClearPaw is designed to be used in veterinary healthcare settings. To the extent our platform processes Protected Health Information (PHI) on behalf of veterinary practices, we operate as a Business Associate under HIPAA. We will execute a Business Associate Agreement (BAA) with any covered entity that requires one. We implement appropriate administrative, physical, and technical safeguards to protect PHI.

5. Data Ownership

You retain full ownership of all data you input into the ClearPaw platform, including patient records, client information, and practice data. ClearPaw processes this data solely to provide our services to you. We do not sell, rent, or share your practice data with third parties for their marketing purposes.

6. Third-Party Services

Our website and platform may use third-party services including: • Calendly (scheduling) • Google Analytics (website analytics) • Resend or Formspree (email delivery) These services have their own privacy policies governing their use of your information. We encourage you to review their policies.

7. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure data storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your personal data • Object to or restrict processing of your data • Data portability To exercise these rights, contact us at [email protected].

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: ClearPaw LLC Email: [email protected] Website: clearpaw.io